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What should I do if I am unhappy with my trustee?
If you are unhappy with your trustee it is very important that you talk to them. Your trustee is the person who will decide whether or not you have met your obligations under the protected trust deed and whether you will be discharged from your debts.
All trustees must be members of an approved governing body. Your trustee will give you details of their governing body and you can contact them if you are unhappy with the way your trustee has dealt with your trust deed. Details of their governing body should be on the trustee’s headed letters.
The Accountant in Bankruptcy has a general power of supervision and audit of protected trust deeds. The Accountant in Bankruptcy can investigate complaints against trustees but she will expect you to have raised your concerns with your trustee and their governing body before you make a complaint to her.